Policies

Attendance Policy

All attendees of Pensacon 2019 must possess either a Pensacon 2019 badge (for 3 day passes, VIP included) or Pensacon 2019 wristband (for individual day passes) for admission into the Pensacon 2019 Event. Children 10 and under are considered to possess the equivalent pass as their parent or guardian and must be accompanied at all times.

The Pensacon 2019 event is a limited access event that occurs in the entirety of the Pensacola Bay Center (this includes the Dealer area, Celebrity signing area, Artist Alley, Video Game area, and Photo Op area) and the Grand Ballroom and gaming rooms located in the Pensacola Grand Hotel. Other venues involved require proof of Pensacon attendance for admittance into certain events.

By registering for and in consideration for being admitted to the Event, the holder consents to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity. Holder also hereby: (1) releases Pensacon, LLC from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Pensacon, LLC and its designees which include but are not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter known for all purposes worldwide in perpetuity; and (3) agrees to comply with all rules and regulations of the event. Holder agrees not to make any recordings of any kind at designated activities without the express written permission of Pensacon, LLC. Pensacon, LLC reserves the right to deny entry or remove from the Event facilities any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive of the Event.

Ticket holders assume all risk incidental to participation in all activities, loss or damage to property and release management, its employees and agents against any claims.

Pensacon, LLC retains the right to modify these rules as needed. For more information, visit Pensacon’s FAQ.

Cancellation Policy

Unfortunately, there are no refunds on Pensacon passes for any reason.

Privacy Policy

No credit card information is shared or provided to any third party at any time. Demographic information collected may or may not be used by Pensacon, LLC. By purchasing through this site you grant permission for Pensacon, LLC to contact you via email, mail, or telephone. This communication can be opted out of at any time.

By registering to attend this event, you agree that you have read, understand and agree to the cancellation policy and liabilities listed above.

For more information, visit Pensacon’s FAQ.

Ticketing/Pass Policy

Pensacon 2019 Badges/Wristbands must be clearly visible while inside venue. Attendees are responsible for all lost/stolen badges and/or wristbands and understand that duplicates will not be issued. If an attendee loses a badge, check with the special services desk at Will Call to see if someone turned in a badge. If a badge is in Lost and Found, attendee must show a matching photo ID to claim badge.

Please see our Passes page for pricing details.

Safe Environment Policy

As Pensacon strives to create a safe environment where all are welcome the following will not be tolerated by Pensacon:

1.  Any form of intimidation, threats, or violence towards others, whether verbal, physical, or electronic.
2.  Any form of sexual harassment, including inappropriate or unwanted touching, unwanted sexual language or gestures, covert or inappropriate photography, and inappropriate use of nudity and/or sexual images in public spaces.
3.  Any form of hate speech, including any slur or remark intended to disparage, intimidate or harm any race, gender, sexual identity, age, race, color, ethnicity, nationality, religion, disability, physical appearance, veteran status, or interest in any specific fandom.
4.  Disruptive, destructive, or unsafe behavior that disturbs or endangers staff, attendees, guests, sponsors, vendors, or venue.
5.  Any illegal activity or act.

Pensacon will establish Safe Havens that will be located throughout each venue that Pensacon takes place. If you are subjected to unacceptable behavior, please contact a staff member or volunteer immediately. If a staff member or volunteer is not readily available or if you feel threatened in any manner, please proceed directly to any of the Pensacon information booths, merchandise booths, ticket booths, or vendor booth identified as a Safe Haven.

Weapons Policy

1. ALL costume weapons must be inspected at the Weapons Check area. Security will thoroughly inspect and mark weapons of any kind to ensure that they are safe and inoperable. All costume weapons must conform to state and federal law.
2. All weapons must be easily distinguishable from real weapons and must be constructed from safe, lightweight material. Approved materials are: rubber, plastic (PVC, worbla, etc.), foam, cardboard, and papier-mâché. After each weapon has been checked, it will be tagged by security. Security will escort you to the Weapons Check area for inspection if weapons or props have not been properly tagged. Once your weapon(s) have been inspected, do not remove the tag for any reason. Costume props that do not pass security inspection may be temporarily dropped off with our staff.
3. All prop firearms must be incapable of firing projectiles and have an orange cap on the barrel. Projectiles or any type of ammunition are forbidden. BB guns, paintball guns, dart guns, blow guns, and water guns and their accompanying ammunition will NOT be permitted. Nerf guns are allowed, but ammunition of any kind (foam or otherwise) is prohibited. Nerf guns must pass weapons check and will have triggers zip-tied to prevent guns from firing.
4. Plastic air-soft guns are permitted with several requirements:
   1. No ammunition or projectiles of any kind will be allowed.
   2. Air-soft guns must be rendered completely inoperable beforehand, that is the gun shall not have any batteries installed or gas/propellant in the chamber, and the chamber must be filled with wax or similar material.
   3. All air-soft guns must have a clearly visible orange tip on the barrel.
   4. All air-soft guns will be marked by security at weapons check and have their triggers zip-tied to ensure that the gun is incapable of firing.
5. Metal weapons of any kind are forbidden, including hammers, scissors (including “safety scissors”), screwdrivers, saws, chains, nun-chucks, brass knuckles, shields, X-Men-style claws, handcuffs, and the like. No “live steel” is allowed, such as metal swords, knifes or blades of any kind. If you have any of these types of weapons with your costume, please make sure they are made out of approved materials. Small, lightweight, metal objects like Sonic Screwdrivers, Lightsaber handles, umbrellas, and wooden wands a la Harry Potter are allowed, but must not be used as functional weapons. These items will all be subject to weapons check.
6. Costume bows are allowed, insomuch as they are so loosely strung so they cannot shoot projectiles of any kind. Prop arrows are permitted, as long as they are not sharply tipped, cannot be fired, are made of approved materials, and cannot conceivably hurt anyone. Costume swords/daggers made from approved materials are allowed, but may not have any sharp edges. Wooden swords are allowed, but must be tied to your costume in such a way that they cannot be drawn or unsheathed. Security will zip-tie swords to their sheaths to ensure that they cannot be drawn. If you wish to draw your sword to pose for a picture, it must be made of approved materials. Metal blades are not allowed, whether they are sheathed or not.
7. No wooden or aluminum/metal bats are permitted. This includes baseball bats, cricket bats, clubs, paddles, golf clubs, and similar objects. Bats made from approved materials are allowed.
8. Staffs (staves), similar to those found in Lord of the Rings, for instance, will be allowed, insomuch as they are used for walking and/or decoration, and not as a weapon. Wooden staffs are allowed, but must be lightweight and may not have any sharpened edges or tips. All staffs must be inspected by security.
9. Items such as bullwhips, ropes and lassos are allowed, but must remain rolled and secured at all times. These items will be subject to a weapons check.
10. Incendiary or flammable weapons are prohibited, including any items that are capable of igniting sparks or flames, burning, exploding, or combustion.
11. Do not display your weapons or props in a threatening or menacing manner. (For instance, it’s okay to pose for a picture, but cosplayers should not brandish weapons while walking the event floor.)
12. Keep prop weapons in convention areas. If you leave the premises or go out into public for any reason, please put away any and all prop weaponry immediately. Any real weapons purchased or won must remain in their original packaging and/or checked in with our weapons valet station as soon as possible. All prop/costume weapons purchased at the convention must be approved by security if they are to be carried during the convention. These items must also adhere to the weapons policy. Bags and backpacks are allowed, but are subject to a bag check at the discretion of staff and security.